Capital Buds DC

9/21/2018 - 10:32AM EDT

5.0

This review is long overdue.. I had an interesting experience with Capital Buds a month or so ago and only remembered to leave this review now because I'm planning on using their service for another order.In a nutshell, what happened was that unfortunately my order got mislabeled with someone else's and when I picked up the order I just glanced in the bag, everything looked ok, so I went on my way. Unfortunately I figured out that I had the wrong stuff when I opened the bag as I was getting closer to home. Now, I understand this was partially my mistake for not opening the bag to check it as I was taking delivery. Nevertheless, the person I was messaging about this issue was extremely polite, professional, and handled the whole thing with a lot of class. I told them it would be extremely inconvenient for me to come back for an exchange so he/she told me to keep the stuff I had and offered me a 50% discount on my next order. We're all human and mistakes happen, but when they do you really find out what a company is all about. I can say with confidence these guys are legit and are a great place to take your business.By the way, everything else about the service was fantastic also, full online inventory, easy to order, fast and friendly communication, high quality products, etc. Don't waste time looking around, just go for it.Good luck!