They were communicative and timely, but two out of three carts were defective.
This was my backup in case my regular service was randomly closed, which they often are. The price is inexpensive, they have a store front, but the carts are straight up garbage. Even the Golden Owls which are "lab tested" are nothing but junk. Last two I bought, both defective. I text the number to complain, try to work out a replacement, since they said they would in the event I got a defective cart. No reply three days later.There are better options out there, don't use these guys for anything more than every once in awhile, if ever. I probably won't.