Higher Level - Seaside

11/5/2020 - 10:51PM EST

1.0

I ordered a cartridge online. After picking it up I discovered that she gave me the wrong item. So I called to tell them about the mistake so it can be fixed. When I called and explained my problem they informed me that they were out of what I wanted so they switched it with a diferent product, one that I don't like, and without even telling me or asking me if I wanted something else. So I asked for a refund and they tell me they can't offer a refund even tho it was their mistake. Instead he offered me a 15% discount lol. They offer that for their daily deals. I asked if he could take it back as defective and he said if he does that the reps for the company will notice nothing is wrong with it and the store won't get a refund. So in other words it's better for me to lose my money than for them. Awful service. The whole situation was their fault and they couldn't fix such an easy problem. Never will I step foot in that place againDo not go to higher level!