Golden Meds - Pikes Peak

So I went to Golden meds and I purchased marijuana. This is a medical marijuana dispensary for the record. When I got home I sifted the marijuana through a screen which separates out all of the stems, and the seeds (which there shouldn't be any of) but unfortunately you know... there they were. Anyway…also there were several pieces of wadded up paper that had been mixed in with the weed and tried to pass it off as weed, or rather, medical marijuana. Meaning medicine. So I went down there and I said hey look I found a bunch of wadded up paper in my weed and I'm angry I showed them the paper, I showed them the remaining weed I had sifted through the screen, and my reciept for the " weed". They immediately started saying how they outsourced their weed. The only thing they do is weigh it out, that they don't have anything to do with the quality or content of the weed. I said.. But you sold it to me, and you made a relationship with whoever sold it to you ,and there's a good chance that I'm not the only one that this has happened to here. He, one of the 2 managers I was speaking with, said this is the first time this has ever happened. I said, Most people don't run their weed through a screen and probably never notice. But I imagine more people have gotten this in their product, but just didn't notice.I doubt it's the first time it's happened, I'm just the first person to catch it and say something. They then asked me to lower my voice and to step aside so they could check in their other customers. Which was extremely rude and dismissive. They were in the middle of an interaction with me. They could have taken me somewhere private if they didn't want other customers to hear. But they waved me aside to check in other customers, instead leaving me standing there getting increasingly more angry and offended. Then I said I'm sorry if I got angry and I'm not angry at either of you.. you're just doing your job, but as a human being I just want to connect with you and say that I feel like I deserve to be treated better than how you're acting towards me. I said how would that make you feel if the tables were turned? She says she would just go buy weed somewhere else. And I was like really??? I said, if you bought weed and found paper in it. You wouldn't be angry? I'm angry, but I'm trying to be calm, and you're making it very hard. You never once even apologized. He said he couldn't apologize since he wasn't certain there was anything to apologize for. And that my attitude was inappropriate that I was using obscenities. At this point I'm sure I was, because I was even angrier than when I found the paper in my weed! But I took a breath. Then I calmed asked them: I want to know how you would act if you bought this and this is what you got instead? and came in and were told that the store wasn't responsible, but that they would try and figure it out, and then waved you aside . How would you act? What would you say? What is the appropriate way for me to be talking to you right now? They said we can't apologize to you because we don't know that we did anything wrong and your behavior is unacceptable and we don't have to deal with that. They said they would call me and let me know what they found out. I said I didn't want to go anywhere until I had some kind of a resolution and they said this is your resolution and then they started ignoring me and wouldn't answer my questions including could I have the number for your corporate headquarters? He then, while I could clearly see and hear him, said to her ( the other manager on duty), that what I wanted was to be angry and nothing they say would change that, that they had done nothing wrong and handled it the best they could. I very much disagree. I went in calm and stayed calm until they were dismissive and refused to treat me with respect and courtesy, considering why I was there... and that I've been a loyal member for years. Since long before either of them even worked there I've been a member . I always like this dispensary because even though the weed wasn't the best, the deals were good and the customer service was always awesome. However this is the worst customer service I think I've ever gotten. Dismissive, unapologetic, rude, and basically implying that they had no culpability, also implying that maybe it hadn't really happened and they'd need to investigate. I was going to just put pictures of the weed and the paper I found in it with golden meds written across it on Instagram and Facebook and Google. But I didn't. I went there in person and I came in calmly and composed and I did my best to give them a chance to have some accountability to help me to figure out how this had happened to somehow explain it. But they brush me off and acted like I was the one that was in the wrong. I tried calling their corporate headquarters after I looked up their phone number myself but they did not answer even though I tried a few times. And since I hadn't heard back from them like they said I might, I decided to go ahead and post all that stuff anyway. ( At this point I'm thinking about that scene in Pretty Woman... I thought… Big mistake. Huge!) Because honestly I never wanted anything from them I never asked for anything from them other than an apology a little bit of respect and an explanation. I didn't try to use this to get free shit. I didn't immediately share this discovery on social media, or in a review. I went to them and gave them a chance to make it right. I would still like those things( apology, respect, and an explanation), however I have just posted to Facebook and Instagram and to Weedmaps and will continue to post all day until I can't think of where else to post it because I deserve to be treated better than that and Colorado springs deserves to know what they're really buying if they go to Golden meds and how they'll be treated if they dare call them out on it.